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Refund Policy

Last updated: [CHECK: launch date]

If something isn't working

If an extension isn't working for you, please contact us first: most problems can be solved quickly. Tell us:

  • which extension;
  • your SketchUp version;
  • your operating system (Windows or Mac);
  • what happens, or what message you see.

Many questions are also answered in our FAQ and tutorials. For example, after a new computer or SketchUp version, an extension may ask to be reactivated: use Reactivate on your licenses page.

Refunds

If we can't resolve the problem, we'll consider a refund on a case-by-case basis. This applies to new licenses and to renewals.

If we give a refund, the license it paid for ends, and the extension stops working under that license.

How to ask

Email chuck@valiarchitects.com from the email address on your account, with your order number (shown under My orders) and what went wrong. We usually reply within 1–2 business days.

Refunds are paid back through the payment method you used (PayPal or Stripe). How long it takes to reach your account depends on them and on your bank.

Digital content

Our extensions are digital content delivered at once. Where the law gives a right to withdraw from a purchase of digital content, that right ends once the download begins (see our Terms).

Chargebacks

Please contact us before disputing a payment with your bank or card company. If a payment is disputed (a chargeback), we may close the account and end the licenses involved (see our Terms).